Our First Blog Entry

Our Second Blog Entry

The change of Power,

What did they discuss?

Make your office Great Again!

Thanks Compass Home Group!

How long does it take to get a copier delivered?

I know I just asked this but,

How long does it take to get a copier delivered?

RUDE is RUDE!

Ticker Tape Parade: APG MD

Does anyone remember your first day at work?

Business 101 !

        I can't print anything!                                            What is wrong with my Printer/Copier?

I can't print anything from my computer but everyone else can . 

As a rule printers do what they are told to do. They are not selective so if anyone in the office is able to print the printer/copier is not the problem. There are several thing I have seen over the years that will cause this problem.

1) Check to see if your computers network cable is plugged in. I have driven 35 miles just to plug in a network cable.

2) Check to make sure you have the proper printer selected. Many print drivers are last used drivers meaning they default to the last used printer.

3) Check the IP address in the print driver. Then check the IP address for the same print driver on another computer that is working, if different change yours.

4) You have downloaded something off the internet and it corrupted your print driver. In this case delete the print driver and go the manufactures website and down load the latest print driver.

 Got Your attention! 

 Every month we do a drawing for a $50 gift card to a restaurant. To enter all you need to do is write a Google, Facebook, Yelp, Bing review or like or share a post of Business Machines on Facebook. The next drawing is March 31st.

Go to BusinessMachines.com & click on Google Review, Twitter or Facebook. 

Thank Your Winters Run Golf Club!

 Winter's Run Golf Course was hit by a tornado last year in August it tore part of the roof off right over their copier. They just moved back in their newly remodeled office and we delivered a New Kyocera T/A 406ci copier. 

Should I put My Copier Under Contract? 

I get ask all the time, should I put my copier under contract?

YES, YES, YES!!!

I just billed a customer at APG $2,600.00 to do the preventive maintenance on their copier?

 Thanks Tom and John Lerch,   at Lerch Brothers Landscaping. They just purchased a Toshiba ES 4555c color copier from us. They are a new customer who found us on the internet, we are looking forward to long business relationship between 

The Lerch Brothers Landscaping

and Business Machines.

 Pardon my RANT!

I had a fellow come in for a job interview yesterday.

1) He was 20 Minutes late, he said his baby sitter got to his house late. Did he call and let me know NO! The last job on his application, he worked for a week. He was fired for being late.

2) He came in wearing a skull cap, it was 56 degrees and sunny. Did he take it off, NO! The position was not for a high paying job with a accountant firm. I have minimum dress code standards, a button down shirt, casual pants and shoes but not jeans and or tennis shoes.

I have owned Business Machines for 25 years, so I have not been on the other side of the interview for quite a while. I don't think I was ever late or came in looking like I was going out to hang with my bros.

The interview should be your best foot forward, over dressed is always better then under dressed. Now if you are interviewing at Starbucks wear the beanie, jeans and tennis shoes.

DID I HIRE HIM? NO!!!! 

XEROX 

We have been getting calls to service Xerox Copiers over on Aberdeen Proving Grounds. Lots of WC-7835, 7845, 7855 and 5835 and 5845. I like working on them. They make sense, so we are going to start selling them. 

Funny how things                                    work out sometimes!

Rant #2 Facebook!

Last week I ran a ad on Facebook and I got 85 people applications in two days. Not bad.

Of the 85 I rejected 35 because they have a PHD's, or they have had 9 jobs in 3 years, or they don't have a drivers license or a couple of resent DUI's or they don't speak English.

Then there were about 50. So I did just like other employers do I looked at their Facebook page. How stupid to have photo after photo of yourself, high on pot, or with whiskey or a beer in your hand, I'm not talking one or two but one after the other, after another. Have you ever thought what it looks like to an employer to see your posts of selfies I mean dozens and dozens of pouty lip selfies. Just what employers want self centered / self focused people working for them. Here is the best one a guy doing that gang pose and a whole bunch of photos of hand guns, like lots of them, like anyone in his or her right mind would hire him.

Then there were 5 people I would consider.

Watch what you post, your friends my think they cool but they are not going to pay you, so you can pay your bills.

Manual Typewriters and the repair there of.

That is ink on my hands from the ribbon I installed.

It seems like I only have to install a ribbon on a Manual Typewriter when I am going out dinner that night. One may ask why not where rubber gloves? Because you just can't feel the ribbon with them on.

It's a dirty job, But someone got to do it!

Thank You Don Curry           at TCA Property Management Inc in Aberdeen. We just delivered a Xerox WC 7845 last Thursday.  We replaced the Panasonic DP-C213 Color Copier they purchased from us back in 2012.

Got to love the repeat customer!

Thank You Cani Optical!   

We just delivered a Kyocera M6535cidn Color copier to Cani Optical in Aberdeen Maryland. We replaced the Okidata MPS3537mc that they purchased from us back in 2014.

Got to love the

repeat customer!

        Business Machines Closed                              GOOD FRIDAY  

Closed GOOD FRIDAY April 19th 2019 for EASTER.

SEE YOU IN CHURCH!

    Warning Warning!     Do not  plug a Space Heater in to a extension cord. Don't plug a Space Heater in to a power strip. And don't don't don't plug a space heater in to a power strip that is plugged in to a extension cord. And Don't x 1,000,000 time PLUG IN A SPACE HEATER AND A COPIER into a power strip that is plugged in to a extension cord.  We got a service call on a copier we delivered a week prior, the code was low voltage the tech sent me a photo of what he found when he got there. What you can't see is that the new copier was also plugged in to the power strip that was plugged it to a 100 foot extension cord. A certain amount a voltage is lost over the length of the wire so the longer the wire the greater the loss. I am not sure what the voltage was by the time it got to the copier but it was low enough that the copier could not run. Not only is it bad for the copier, it is a fire hazard. 

If you are the customer who did this            PLEASE FORGIVE ME for posting this,

 It is important that people know this.

Thanks Craig at         C.D. Lawn Care                                          for purchasing a Okidata ES8473 color copier from us. We at Buisness Machines are looking forward to many years of servicing you.

Thanks Mike at Michael Bryan Landscapes for you purchase of a Toshiba ES3055c Color Copier. They are a new customer for us and We are looking forward to many years of serving them.

And the winner is!      Angel Burhman @ TJ Distributors

Every month we do a drawing for a $50 gift card to Outback Steakhouse. All you need to do is write a 5 STAR Google, Facebook, Yelp, Bing review, like or share a post on our Business Machines Facebook page.

next drawing June 2019

Generator + Copier

= Costly Repair!

A customer of ours builds and sells small clusters of homes and moves their office from time to time. Their last move was in to a Office Trailer, Unknown to us they had no electric at first so they were running the office with a generator. We shortly there after had a rash of service calls. When this happens we put a line monitor on the outlet that the copier is plugged in to for seven days. During that time the voltage sagged down to 91v, 88v, 92v, 81v and 31v twice and spiked to 134v and 158v.

Never Run a Office Grade Copier with a Generator!!!

Thank You Pastor Lewis at Agape Church

 in Havre de Grace Maryland for you purchase of a Toshiba ES4555c color copier. They are a new customer for us and we are looking forward to many years of serving, friendship and fellowship.

$50.00 

GIFT CARD

Do you know someone who needs to replace their copier send me their info and if they purchase a copier, I’ll send you a $50 Outback Gift Card.

Thank You 

Har-Co Credit Union

Thank you Blaise Sedney at Har-Co Credit Union in Bel Air Maryland. We delivered a new Kyocera TASKalpha 406ci.  They did not need A3 (11 x 17 printing) and because of that we proposed 406ci.  It prints and copies at 42 pages per minute, has Dual Scan Document Feeder,  print, scan and fax for about 1/2 the price of a A3. 

Looking forward to many years of 

servicing Har-Co Credit Union.

Thanks United Constructors Group 

We just delivered a Kyocera 4501i to their Abingdon office. My opinion as a 36 year copier tech, the 4501i is best Black only copier on the market. It is a 45 PPM copier/ printer/ scanner, 600,000 image PM cycles, heavy duty and quite.

Thanks Print Doctor in Miami Florida, 

This order makes machines 7 and 8 in 16 months. The Okidata ES9475 is a Toshiba ES5055c but it takes different toner cartridges and has a Oki Name badge on it. Great customer!

Thanks

BEST FRIENDS FUR EVER

in Joppa Maryland!

We just replaced their Okidata MPS3537mc with a Kyocera M6635cidn. The M6635cidn is the newest Kyocera small work group color copier it does 35 PPM color and black. It comes standard with Print, Scan and Fax and best of all is the 300,000 image Preventive Maintenance cycles. It is a good thing to have repeat customers, it lets you know you are doing good work.

Big Brother is watching you!

Did you know!

Humans record everything they see, hear, touch and smell, it is all stored in our Hard Drive (brain). That innocent copier in your office sees and records every thing that is Printed, Copied,Scanned or Faxed all that data is stored in it's hard drive. 

Big Brother

is watching you!

Part 2: Did you know you are the low hanging fruit!

Hackers can hack any device that has a Hard Drive on your office or home network. They know that most small businesses and home owners don't take cyber security seriously. So they go after the low hanging fruit / the easy ones to get to.  Since that innocent copier in your office sees and records every thing that is Printed, Copied, Scanned or Faxed and all that data is stored in it's hard drive. 

Thanks Samantha at Advanced Tax Accounting 

for your purchase of a New Kyocera M6635cind Color Copier. What a pleasure to work with, they are a new customer for us. And a big thanks to Greg at Tri-State Computers for the referral.

Internet Scam!

We got a email 20 years ago long before anyone heard of this type of scam. The person wanted to purchase $65,000.00 worth of HP Ink (several pallets) and wanted us to ship to Nigeria. We told them they would need to send us a company check and we would deposit it and we would ship 30 days after the it cleared the bank. We got the check for $65,000 and deposited it, check cleared, thirty days later all was well, we shipped. Day 33 we get a call from the bank, the check was stolen and they want their money back. We called the shipper and the pallets of ink were sitting at the airport waiting to be loaded. They stopped the shipment and returned it to our supplier. There was a 15% restocking fee, thank GOD for insurance, that covers fraud! 

Talk about a lesson learned.

SOLD!

Thanks Joanne at Deco-Signs in Forest Hill Maryland for your purchase of a refurbished M6535cidn Color Copier. We replaced their Panasonic DP-C213 copier, the M6535cidn was a good fit for them,

since they did not print on 11x17 paper, if you do not print on Ledger Paper (11x17). Call us and save big on your next copier. 

Thanks Again!

Thanks Mike and Terri    

at Bel Air Construction for your purchase of 3 copiers, 2- Okidata MC363 and 1 - Xerox WC7835 copiers. 

They have been my customers since March of 1996.

Good customer / Good People. 

$50 Outback Gift Card

Offer Good Sep 11 – Dec 31

Do you know someone who needs a Copier or is in the process of purchasing a Copier?

Facebook Message Will at Business Machines with the persons contact info and if it turns into a sale, I'll send you a $50 Outback gift Card

Champion of Choices 

Last week Business Machines, the Harford County's Office of Drug Control Policy and the Christian Business Men's Connection Funded/Sponsored Marc Mero (Ex-Professional Wrestler) to do his Champion of Choices Assemblies in six of Harford County's Middle Schools. Marc spoke 3 times in Edgewood Middle, 3 times at Magnolia Middle, 3 times in Southampton Middle, 1 time in Patterson Mill Middle and 1 time in Patterson Mill High. We also did 2 followup Champion of Choices Rallies. I went to all the school assemblies and kids and teachers alike were crying as Marc told his life story.

I am praying for the long term effects of these Anti Bullying and Drug talks.

Consumer Grade 

Vs Office Grade!

Did you know that 82% of profit for copier and printer companies come after the sale of the copier? Consumer Grade copier/printers like you buy at Staples and Walmart are basically give a ways. They are banking on you purchasing toner over and over again. The average cost per page for a Consumer Grade Copier/Printer is 3 to 5 cents per page Black and 25 to 50 cents per page Color. Office Grade Copier/Printer is between .75 to 1.5 cent per page Black and 6 to 9 cent per page color. If over the life time of a OG copier/printer you ran 100,000 color images you would save about $19,000 using the low end figures.

Call me and start saving! 410-838-1227

STOP THIEF !!!

I purchased a Red Dancing Man for the front of Business Machines on 11-7-19 one week later it was stolen. If you see Dancing Man that looks like the one in the Photo on someone front lawn any time soon,

Call US 410-838-1227

Thank You Eileen at Cardiovascular Assoc. for you purchase of a Xerox B8055.

We located this current model Xerox B8055 on a off lease website. The machine was repossessed by the bank and only has 9,100 images on it. At Business Machines we are always looking for low meter copiers. In this case we sold to Cardiovascular Assoc. for 50% the cost of new machine. They run over 12,000 per month on there Panasonic copier, so for them it has about 3 weeks worth of images on it. We save our customers thousands of dollars, it is a win win they save and we make money.

We located this current model Xerox B8055 on a off lease website. The machine was repossessed by the bank and only has 9,100 images on it. At Business Machines we are always looking for low meter copiers. In this case we sold to Cardiovascular Assoc. for 50% the cost of new machine. They run over 12,000 per month on there Panasonic copier, so for them it has about 3 weeks worth of images on it. We save our customers thousands of dollars, it is a win win they save and we make money.

Call US 410-838-1227

Generic Toner Buyers Beware.

I have seen first hand the damage generic toner can cause. Some times you win sometimes you lose. It really is a crap shot. I have seen toner that the melting temperature is not right and the tone will rub off the page. Other time I have seen the toner all over the inside of the copier because the charge properties were in correct and instead of being on the paper it is on everything else. Than there are the toners that have a chip in them that tells the machine how much toner is in the cartridge. If that chip is not designed right the machine can think it is out of toner when it is all but full. But I have also seen where they work just fine.

Sometimes you win, sometimes you lose!!!

Call US 410-838-1227

Liars and Thieves, Just get a job!

We use credit cards to purchase things all the time for the office, small parts and small reoccurring monthly bills. This is a system that has worked well for 25 years, until a liar and a thief sitting in his / her basement gets your credit card number.

Now I have to call the vendors that use that card and give them a temporary card until the replacement card comes in, then I get to call the CC company again and change it again.

I think there is a special place in HECK for those who are just to lazy to get a job and cause more work for us that do work for a living.

Get a Job!

Call US 410-838-1227

             Never in 37 year!!

We delivered a copier to a long time customer of ours, 20+ years Hilsmeier Modular Homes. His office is in his home in Delta PA. The drive way is rather steep. When I backed out of the driveway, If you notice in the picture the front wheels are off the ground. Which in turn scarred the ba-jeegbers out of me. What do you do the front of the truck was floating about 6 to 12" off the ground. You sit there with your foot on the brake and wait for it to float down and drift back to level ground.

scarred the ba-jeegbers out of me

Call US 410-838-1227

             Copy Center Closed til????

We have closed our copy center located in our offices at 28 E. Jarrettsville Rd Forest Hill Maryland 21050 to the public, Until the Corona Virus scare is over. You can go to Kinko's in Bel Air, you will pay more but they are open for now.

   Sorry for any inconvenience!!

Call US 410-838-1227

 BUSINESS MACHINES is

OPEN FOR BUSINESS.

We are deemed a support for Essential Businesses. We are taking every precaution to keep our team and customers safe. Our techs work in customers offices,                                                                                  PLEASE LIMIT SERVICE REQUESTS (IF POSSIBLE),     TO LIMIT OUR and YOUR EXPOSURE, THANK YOU!

Call US 410-838-1227

 Quickbooks and Microsoft update.

My Bookkeeper and my Accounts Receivable Person both right    out of the blue were unable to print, print PDF and email out of  Quickbooks. Both of their computers got MS updates the day the QB issues started. Then two days later My QB stopped working. There were posts inon the internet by other people having the same issues with QB and the MS update info stated it was to repair something with Adobe Acrobat. After of two solid days of trying to figure it out on my own, I called my old IT guy because he know QB better than anyone I know. He said we have a similar issue years ago and it was that we (me) imported images into out invoices and the files were to large. So I started checking the size of the files that were on the invoice. Most were 10 to 25k but one was 1237k and when I removed it everything started working. We could print invoices, Print to PDF and email invoices.  The funny thing is the image was the smallest one on the page but was the most dense bit wise.    So it was a combo deal something to do with file size and MicroSoft update 1909???                                                 Thanks Josh (former IT guy) I wish I had called You two days earlier!

 Quickbooks and Microsoft update.

My Bookkeeper and my Accounts Receivable Person both right    out of the blue were unable to print, print PDF and email out of  Quickbooks. Both of their computers got MS updates the day the QB issues started. Then two days later My QB stopped working. There were posts inon the internet by other people having the same issues with QB and the MS update info stated it was to repair something with Adobe Acrobat. After of two solid days of trying to figure it out on my own, I called my old IT guy because he know QB better than anyone I know. He said we have a similar issue years ago and it was that we (me) imported images into out invoices and the files were to large. So I started checking the size of the files that were on the invoice. Most were 10 to 25k but one was 1237k and when I removed it everything started working. We could print invoices, Print to PDF and email invoices.  The funny thing is the image was the smallest one on the page but was the most dense bit wise.    So it was a combo deal something to do with file size and MicroSoft update 1909???                                                 Thanks Josh (former IT guy) I wish I had called You two days earlier!

 Dancing-man Blues.

I purchased a Flag Dancing Man a couple of weeks ago. I put him on the blower and all was well until I cut the grass. It was like something like out of a movie. He was dancing just fine until I drove by on my Zero Turn Lawn Mower.  He dove down and stuck his hand right under my mower deck and the rest is history.  I just order another.                       Lesson learned! Don't dance to close to the mower or your are history.

Sold Epson T5475!!!

Thanks Pete at Corporate Environment Solutions for the purchase of a new Epson T5475 Wide Format Printer. Pete has been a customer of ours since 2003 and this is the third machine purchased from us. Got to love repeat customers!!

  Did I mention we  are now a authorized reseller and repair center for Epson Wide Format   Printers.        

HP 1055cm &   Windows 10 version 2004 update!

I got a call from a customer because their HP 1055cm would not print after the Windows 10 version 2004 update. We did some research and it was all over the internet. We tried all the fixes and nothing worked. Below is a link to the Betanews Website as an example that the problem was not limited to our customer.

 https://betanews.com/2020/06/13/windows-10-kb4560960-kb4557957-printer-problems/  

A fix/work around (whether a good fix or short lived work around I don't know), Who knows what the next Windows 10 update will do) is down load the HP T790 print driver. There my be issues because the T790 is a 44" wide printer and the 1055cm is 36" and I am not sure if there are other differences. We down loaded the T790 driver and we could print.     

Work a rounds, not always a fix,

but it is working for now.

Epson T3270 

Wide Format Printer

SureColor T3270  Single Roll Printer 24’’ 

660ft2/hr 2880 x 1440 dpi, 

MAX. INK CAPACITY PER COLOR - 700 ML

Work a rounds, not always a fix,

but it is working for now.

Thunder Storm Warning!!

The power flicked several time this after noon but our computers never cut off, why because we have a UPS (Uninterrupted Power Supply/Battery Back Up) on all our computers. Get one today, you will not be sorry.

Solution: GET A UPS, Call BUSINESS MACHINES

410-838-1227 

Printing remotely.

The copiers we sell have a feature that can be turned to allows Google Cloud Print, so you can print documents from where ever you are to your office printer/Multi-Function Copier. To do so.

1)Sset up Google Cloud Print on a computer at the Office

2) Then in Google allow Google Cloud Print to print to your printer via your office computer.

3) Any document you want to print they must upload to Google Cloud, unless it is a email in Google.

4) Then print it to your work printer.

5) Your documents will be waiting for you at the office.

Once set up it is easy, you are limited to 15 pages per day. I think you can upgrade that.

Not sure how to set it up,

we can do it for you.

Call BUSINESS MACHINES

410-838-1227 

My printer is printing images very small.

I got a call the other day customer said their Okidata Multi-Function Printer was printing images out very small (about the size of a large postage stamp). When I got to their office sure enough I printer out a document and the image was very small, just like she said. See images to the left the one on the right is the before and to the left is the size it should have been.  It was a corrupt print driver. I went to the Okidata website and downloaded the newest PCL5 (Printer Command Language 5) print driver, set it as the default, and deleted the old print driver.

Customer thought she needed a new Multi-Function Printer because her IT company could not fix the problem. 

Solution: Call BUSINESS MACHINES

410-838-1227 

Just traded in! 

HP DesignJet 1055cm plus.

List Price $8750.00 Your Price $999.00 does up to

36 inch wide images. Includes Local Delivery, and

1 hour of IT to setup on your network, and 90 day  Warranty!

Call: BUSINESS MACHINES

410-838-1227 

Epson SureColor T5470M 

Your Price: $5995.00

Wide Format Printer/Scanner.

USB, Eithernet, WIFI

D size prints in 22 seconds

Call: BUSINESS MACHINES

410-838-1227 

Copier Jamming!!!

Got a service call today, Copier jams. They were printing full pages of color with a very small border and heavy print, it jammed every time. If this happens increase the size of the blank/void area around the border. The leading edge is the most important.

Call: BUSINESS MACHINES

410-838-1227 

Problem: My Printer does a long pause between pages.

Check is the size on the images on the page, images you download can be 100's of megabytes each, put a bunch on the page like the attached, it will slow printing down or lock up your computer.

Solution: http://BusinessMachines.com

Call: BUSINESS MACHINES

410-838-1227 

Problem: A customer called today about a problem with their Okidata ES5162 Multi-function printer that was taking 5 minutes to print each page.

99.999% of the time it printer is not the problem. If you have downloaded images from the internet check their size they can be hundreds of Megabytes. get a couple of them on a page and it takes forever to print. The images in the flyer I attached can be 25k to 200 meg+. Hover over the image before you save it off the internet, it will have a value 100x200 or 1220x2440 the higher the numbers the bigger the file. If you need multiple images choose images with a smaller ??x??.

Solution: Business Machines Call me 410-838-1227

Problem: Brown Outs / Low Voltage!

We get service calls where a copier out of nowhere starts acting up. It happens more in the summer when the loads are higher on the power lines causing low voltage, if your lights dim or flicker in your office that could be what is going on. Most people don't know that LOW voltage causes motors and components on logic boards to over heat. Making for big repair bills.

Solution: Business Machines 410-838-1227 - install a UPS or a voltage regulator on the wall outlet, and plug the copier in to it. This will keep the voltage level.

Just off the truck!

Sale Price $2999.00 $1 Buyout Lease Payment: $64.35 We just got in 2 Kyocera T/A 3501i copiers one with 49,000 images and one with 53,000 images. This model has a Preventive Maintenance Cycle of 6000,000 images. 2 Paper Trays, Stand, Print and Scan.

Very robust copier..

Solution: Call Business Machines 410-838-1227

Brother MFC-L8900cdw 

Problem: Can not detect new toner cartridge.

We got two service calls today, both customers had the same problem can not detect toner error and both just installed a new toner cartridge. There are three small wire springs on the side of the frame that make contact with the drum/toner unit. If you clean them your problem should be solved. Please click the printer image to the left, it is a link to a video I found on the internet. The first thing Brother or any manufacture will say is are you using a compatible toner.  Clean the contacts, if that does not work call us.

Solution: Call Business Machines 410-838-1227

Problem: Curled paper.

Over the years, we have gotten about 1 zillion calls about paper that is curled when it comes out of the copier. This is a sheet of paper that came out of my copier. It had rained for several days prior. The paper will absorb moisture in the air and when it goes though the copier the moisture comes out as it goes though the very hot fuser, causing it to curl.

Solution: Put fresh paper in the copier from an un-opened pack,

not from a stack of paper sitting in the closet, it has absorbed moisture also. If that does not help Call Business Machines 410-838-1227!

Problem: I need a second copier.

Thanks Mike at MBA mortgage for your purchase of a Off-Lease Kyocera T/A 3501i Copier/Scanner.  Mike called on Tuesday and we delivered Friday.

Solution: Call Business Machines 410-838-1227!

Problem: The colors on the page I printed are dull.

Over the years I have had people say this from time to time time. The one thing that I have never had anyone consider

is, that not all white paper is the same. You lay five sheets of white paper from 5 different Manufactures next to each other and you will see 5 shades of white. Some look more gray than white. Some are duller some are much brighter.  Some hi quality white paper will even say Bright White. You may ask what difference does it make, A lot. The copier lays the color on the page and you look at it. What you don't realize is light passes though the color image bounces off the white surface.

If you have dull or bright paper the colors will look duller or brighter.  If you are looking to impress use Bright White Paper.

Solution: Business Machines 410-838-1227!

Problem: Customer called and wanted a toner for their copier because the images were faint.

We get this call all the time, especially when there has been a lot of rain. The image are light or faint on one side of the page or the entire page. The first thing the average person thinks is I am low on toner. Here is a rule of thumb, if the machine is not calling for toner, most likely that is not the problem. The #1 thing to change first is the paper, from a unopened pack. The paper sitting in the machine or open on the shelf will absorb moisture. The paper manufacture always seals the paper in a wax coated paper or plastic. The machine puts a charge on the paper, the charge is disrupted by the moisture. The image will be light in some place and normal in others or light every ware. If changing the paper does not work.

Solution: Call Business Machines 410-838-1227!

How to test a Fax line.

Call the fax # from your cell if the fax picks up and you hear a warbling sound, that means it is receiving faxes. Put a piece of paper in the fax and call you cell phone if your phone rings answer it you should get the same warbling sound. That is what is called the hand shake. That means it is sending faxes. If both worked correctly great. If one or the other did not work call your telephone provider and have them check the line. (We had a squirrel eat though the lines on the pole across the street, it was only a problem if it rained). Next question is it a particular Fax that can not send to you or that you can not send to? If yes your machine is not the problem. Call the person and ask them if they are having problems. If you have done all the above...

Solution: Call Business Machines 410-838-1227!